We purchased a copy of MS Office Home & Business 2013 (from a distributor), installed it on a new PC which I built and activated Office. This all happened in June 2015. All of the sudden, the user is prompted with a window informing her that the activation has failed and is asking for a product key. Ok -- no problem. I'll just re-enter the same product key that I originally used. I was successfully able to enter the
product key and go through the online rigamarole in making sure everything is happy. Thought I was done -- hours later today....nope. Same window prompting that the license key is invalid. Anyone else using MS 2013 and having this same issue? *Edit: This has been resolved - see "best answer" for details. check Best Answer checkBest Answer Good news! After spending two hours on the phone with Microsoft, they were finally able to figure out what happened and how to resolve this issue. When you opened up the "Add/Remove Programs" window under Control Panel, you would see an entry for MS Office 2013 Home & Business. When you opened up any of the Office suite products such as Word, Excel, Outlook, etc. it would display Office Standard 2013. This was an indication to MS that there were some "junk files" (their words) left behind after attempting to uninstall the office suite. The representative said that there were also some keys in the registry that were left behind for them to clean up as well. After MS cleaned up the registry and the installation directory, they proceeded with a fresh install. Once the install was complete, I was able to activate Office 2013 Home & Business - permanently. We learn something
new every day (I typically do) and glad that this nightmare is over with. Thank you everyone for your help! Was this post helpful? thumb_up thumb_down View Best Answer in replies below Read these next...
How long can I use Office 2013 without activation?If you have installed the 30-day trial copy of Office 365, you will be able to use Office for 30 days without any issues.
What happens when Microsoft Office 2013 expires?Support for Office 2013 will end on April 11, 2023 and there will be no extension and no extended security updates. All of your Office 2013 apps will continue to function.
Can I use unactivated Office?What If Microsoft Office Is Not Activated? If the error message says that your Office isn't activated, it means that your Office apps are now on the level of a trial version. Depending on the type of warning you get, you can still make use of them as normal.
Is Office 2013 still usable?Office 2013 will reach the end of support on April 11, 2023. After this date, support for Office 2013 will end and security updates will no longer be available, per the Fixed Lifecycle Policy.
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