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The ServiceNow platform boasts a robust Service Catalog tool for IT Service Management which offers user-friendly features like approval and status notifications, multi-catalog support for different Business areas, and a Centralized User Request Portal. Connecting User to IT services through Service Catalog allows them to find information, submit request tickets etc. Service Catalog is a user-friendly tool; it should be useful to both IT and non IT staff. So here are some best practices one should follow for designing the Service Catalog:
Technical Best PracticesCatalog UI Policies
Catalog Client Scripts (CCS)
Order Guides
Macros
Generic Catalog Items
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