Why is Candy Crush not working

Level 7091 crashes/shuts down at the very end of the level...every time!

by Annette Bealer 1 week ago

Weekly contest does not update after the end of week

by Sue 3 weeks ago

are you going to fix the issue of game not allowing a retry if level not completed??????

by Mary Alberico 2 months ago

When I click on events to do my daily spin and other extras the game crashes.

by Fran D 2 months ago

freezes if I lose a level. does not allow me to retry

by Mary Alberico 2 months ago

Candy crush must be down as goes to load then knocks you back to home page

by Claire turnbull 2 months ago

SINCE yesterday. CANDY CRUSH SAGA IS NOT OPENING.IT GETS STUCK ON THE LAST PAGE

by Amita 3 months ago

Candy crush soon starts the screen disappear
please help

by Mimi habib 3 months ago

I have not been able to send lives. I have no issue receiving them.

by Anne Glowacki 3 months ago

It no longer shows where my friends are on current level. The only way I can send lives is to go into my profile and send from there. It has been ongoing since July 2022 update

by Liz 3 months ago

Level 7091 keeps crashing and also crashes after the game has finished have lost several wins and and extra paid for moves

by Numbat 4 months ago

I was given 2lives and I sent 1 life. But when I clicked on it all 3 disappeared. Where are my 2 lives?

by Kathleen peelor 4 months ago

If you cannot connect to your kingdom on Candy Crush Saga, continue reading this article to learn how to fix the problem.

We’re sure that the error message Sorry, you don’t have access to the kingdom right now makes users very angry when it occurs, so we decided to compile a list of fixes to help you solve this issue.

Cannot Connect to Candy Crush Kingdom: Android and iOS Fixes

Keep in mind that some of these steps may remove boosters.

Fix 1 – Disconnect from Facebook

1. Open the game > disconnect from Facebook
2. Try reconnecting to Facebook again
3. Check if the issue persists.

Fix 2 – Get the latest game updates

How to get the latest updates on Android:

1. Open the Google Play Store > go to your apps
2. Check if there are any Facebook or Candy Crush updates available. Out-of-date apps and games may not work correctly.
3. Install the updates and try to launch the game again.

How to get the latest updates on iOS:

Go to AppStore > locate Candy Crush. If there are any game updates available, hit the Update button.

Fix 3 – Install the latest Android/ iOS updates

Make sure that your phone is running the latest software version available.

On Android, go to Settings > System updates > select Update > install the available updates.
On iOS, go to Settings > General > Software Update > check for updates > wait until your iPhone has downloaded and installed the .updates

Fix 4 – Clear cache and data [Android]

1. Go to Settings > open App Manager.
2. Scroll down until you find the  Candy Crush Saga app > select it.
3. Force stop the app, and clear cache and data.
4. Now, try to connect Candy Crush Saga for Android with your Facebook account.

Fix 5 –  Uninstall Candy Crush

On Android, go to Settings > Apps > find Candy Crush Saga > uninstall the game.
On iOS, tap and hold the Candy Crush icon until it starts wiggling. Tap the X button to remove the game. Rest assured, you will not lose your progress since it’s linked directly to your Facebook account.

Now reinstall the app on your phone, but won’t launch it yet. You first need to enable the option to play on the phone.

Connect to your Facebook account on a PC. Go to your list of apps and locate Candy Crush. Select the Play on Phone option (you can find it in the lower-left corner of the screen once the game has loaded).

Launch Candy Crush to see if you can access your kingdom now.

Fix 6 – Uninstall Candy Crush from Facebook

1. Connect to your Facebook account > go to Home
2. Go to Apps to see the list of all the apps and games associated with your account. Locate Candy Crush.
3. Click on Settings > select Remove app
4. Now, download Candy Crush on your phone and try to connect to Facebook.

We hope that these solutions worked for you.

Are you experiencing issues with the game? 

Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga.

The two absolute most common questions here in Community are:

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles in the same topic HERE.

Check this Community page HERE to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center HERE.

A useful tip is also to know your Game ID! How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

Candy Crush Saga hot Support topics right now

• Badge from Milestone Level not added to avatar
  
• Power Pops disappeared!
  
• Why can’t I play Candy Crush Saga on iOS 9 and Android 4 anymore?
  
• How does the new inbox and lives limit work?
• What happened to the Fantastic 5 feature?
• Episode Race disappeared

Other frequent questions and topics

• Can't send or receive Lives?
• Why are there more levels on Windows 10?
• Life timer shows 1 000 000 of minutes until the next life
• Ranking Profile shows wrong country
• Need more help or info about an event or challenge?
• Do you want to reset the game and start from level 1 again?
• Why can't I watch video ads for Lives or Boosters?
• Avatar stuck on a previous level
• Game starting at the last level & Lives shows 100 000 minutes
• I got a notification about allowing tracking in my game?
• How does the friends list work and how to add friends in the game?

General Technical & Connection issues

The game not working on mobile

• Game freezing or crashing
• Game not connecting to Facebook
• Game has connected to the wrong Facebook account?

The game not working on PC

• Game freezing, crashing or not loading 
• Game returned to old Flash Player version?

Have you lost something?

• Have you lost any purchased items?
• Have you lost your progress/ played levels?
• Your event or challenge is missing?
• No more levels?
• Lost your stored Boosters?
• Lost all Lives in the mailbox?

Are you stuck? 

• Are you new in the game and need help on how to play? 
• Game Mode guide
• Is your level too hard? 
• Has your level changed or doesn't look the same anymore?
• Not enough target orders?
• Candy Frog
• Tasty Tips - Player guide with most common questions

Check also our Help Center here for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful.

Why has Candy Crush stopped working?

What is happening with Candy Crush?

How do I unfreeze my Candy Crush game?

Can I reinstall Candy Crush without losing progress?