If your Samsung phone won’t connect to PC, the first step is to check the USB cable that you are using to connect it to your computer. Samsung recommends that you always use the official cable that came with your phone. Steps to check that it is not the cable causing the problem include; Show
Is Your Samsung Phone Connected To The PC?If no information box comes up when you plug your phone into your PC, it may still be connected.
Check your Samsung Phone for Hardware ProblemsIf your pc won't recognise the Samsung phone, there may be a physical problem with the phone itself. Check for any problems with your phone.
Samsung Mobile Phone USB ModeThere are different USB modes that your phone can be in when plugged into a PC. You need to check what mode your phone is in and change it to the correct one to transfer data. A notification box usually comes up when you plug in your phone asking if you want to transfer files. If this doesn’t happen you can try these steps;
Download Android Smart Switch and Update DriversIf you have followed the steps above and you find that your Samsung phone won't connect to pc, there may be a problem with the device drivers. You can try installing Smart Switch and using it to automatically update the drivers.
If trying to transfer data from Samsung to Samsung and this successfully gets your Samsung phone to connect to your PC, we have further instructions on how to transfer data from Samsung to Samsung using Samsung Smart Switch. Restart PC to Reinstall Windows 10 Device DriversIf updating the driver the first time doesn’t work, you could try uninstalling the driver in ‘Device Manager’ and then re-starting the PC.
If you have followed all these steps and your pc won’t recognise Samsung phone, the next step is to find a reputable mobile phone repair shop to take a look at your phone and determine if there is a fault that needs fixing. At Aussie Mobile Phone Repairs, we are experts in repairing Samsung Galaxy so if you would like to book your phone in to be repaired, please visit our bookings page.
I have read and agree to the Samsung.com Privacy PolicyTick this box to proceed to Samsung.com. By ticking this box, I accept Samsung Service Updates, including : Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. 1. Do you get any error message/code in device manager? I’d suggest you to check for any settings, if any, within the phone and check if you’ve accidentally missed out anything. Follow these steps and check if they help.Step 1: To resolve the problem, let's first open the Hardware and Devices troubleshooter to run the automated troubleshooting services. Step 2: If the troubleshooter does not fix the issue, let’s use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. To disable and re-enable the USB controllers, follow these steps: a. Click Start, type device manager in the Start search box and hit Enter. b. Expand Universal Serial Bus controllers. c. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it. d. Repeat the above step for each USB controller that is listed under Universal Serial Bus controllers. e. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled. f. Check the USB device to see whether it is working. Additionally, make sure you update the chipset drivers on your computer. Download and install the latest Windows 7 compatible drivers and check if that fixes the issue. You may also refer this link: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/usb-device-not-recognized-ipod/435908ff-2f1a-43d1-812c-5040838c3d9f I'd suggest you contact Samsung support for best help regarding the issue if the above steps do not help.
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