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If you are a California resident, the California Consumer Privacy Act (CCPA) gives you certain rights regarding your personal information. Your CCPA rights include:

• Access: you can request access to personal information we’ve collected about you
• Deletion: you can ask us to delete personal information we’ve collected from you
• Opt-out from sales: you can opt out of “sales” of personal information about you

You can submit your CCPA requests by using the web form below or by calling us, toll-free, at 1-888-459-1291, Monday through Friday from 5:00 am until 8:00 pm Pacific time or Saturday from 5:00 am until 5:00 pm Pacific time. Our call center will be closed on Sundays and on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.

If you want to exercise more than one of these CCPA rights, please make a separate submission for each CCPA request type, which will help us handle your requests more effectively. Please be aware that we will process your requests in the order we receive them.

Whether you use the web form or call us, we will need information from you to confirm you are a California resident, to determine if we have personal information about you, and, for access and deletion requests, to verify your identity. We may also need to contact you about your request, and you can choose the contact method you would like us to use.

Please be aware there might be circumstances where we will not take the action you requested. For example, if we’re unable to verify your identity and confirm that you are a California resident, we may deny your access or deletion request, as permitted by the CCPA. In addition, we may fully or partially deny your deletion request if CCPA-recognized exceptions or exemptions apply. Please see our Privacy Policy for more information.

If you want an authorized agent to submit a CCPA request on your behalf, the authorized agent must provide proof of your written permission to submit the request(s) on your behalf and other information relating to their authorized agent status. If the authorized agent is submitting a “Delete My PI” or “Access My PI” request on your behalf, we may also require you to verify your identity directly with us.

For information on how to exercise your rights under California’s “Shine the Light” law, please click here.

Customers need to appoint an Electrical Contractor registered with the Energy Commission to apply electricity on their behalf.

2) Electricity Application for Load exceeding 100kVA (>100kVA)

Customers need to appoint an Electrical Consultant Engineer registered with the Board of Engineers Malaysia to apply electricity on their behalf.

Customers may download the Electricity Supply Application Handbook (ESAH) for more details on supply application process and requirements. For further clarification or more information on load requirements with regards to their premises, customers may contact any registered electrical contractor from the Energy Commission Electrical Contractors list.

Application Process: Load up to 100kVA (<100kVA)

The premise status, whether it is a newly built or an existing one, dictates the supply application process.

1) Newly Built Premise

For a newly built premise and has no electricity supply, the process is as mentioned.

Appoint Contractor

• Appoint Electrical Contractor from the Energy Commission Electrical Contractor list.
• The appointed Electrical Contractor shall submit the electricity application form (Malay or English) together with the required documents to TNB

Fill Up Form

• Customer fills the electricity application form and attach together the required documents.
• Customer signs the electricity supply contract (electricity application form) with TNB

Pay Essential Charges

• TNB comes up with the connection charges relevant with the electricity connection
• Customer pays the connection charges and RM10 stamp duty.

Get Electricity Supply

• Customer pays the electricity deposit
• TNB installs meter and connects supply

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity.

To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

* Effective from 1st April 2017, commercial premises under the municipality of Dewan Bandaraya Kuala Lumpur (DBKL) may have the privilege of improvised process in getting electricity. Click here to find out more.

2) Existing Premise

Customer may apply direct to TNB without appointing a contractor for an existing premise (premise with prior electricity connection but has been disconnected).

Fill Up Form

• Customer fills the electricity application form (Malay or English) and attach together the required documents.
• Customer signs the electricity supply contract (electricity application form) with TNB

Pay Essential Charges

• TNB comes up with the connection charges relevant with the electricity connection
• Customer pays the reconnection fees (RM 3.00 for Low Voltage or RM 80.00 for Medium Voltage & High Voltage) and RM10 stamp duty.

Get Electricity Supply

• Customer pays the electricity deposit
• TNB installs meter and connects supply

Exceptions: Customers can only opt for this method provided;

• TNB service cable and the premise meter board are present and in good condition.
• No premise renovation has been done involving the internal wiring.
• Customer gives assurance that the premise Internal wiring is in a good working condition.

According to Electricity Act 1995, customers are advised to get their premise internal wiring inspected by a registered electrical contractor if they unaware of the wiring condition and also as a precautionary measure.

It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.

The process of applying through contractor is as mentioned in the Newly Built Premise application process.

Customer must declare their premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.

• For more understandings on the safety for Electrical Wiring in Residential Building please log into www.st.gov.my and http://www.electricalsafetyfirst.org.uk

Where to apply for Electricity?

1) Application On-Line

Customer may apply for electricity by filling in the e-form and appoint electrical contractor on-line. This service is applicable to:

• Individual (Residential Category) Customers
• TNB Registered Electrical Contractors
• Housing Developers

Benefits of Applying On-line

• Application forms can now be completed online
• Faster application process at Kedai Tenaga
• Online Electrical Contractor selection and appointment
• Real-time supply application status updates
• Check amount of Connection Charges and Supply Deposit
• Mass promotion of Registered Contractors to TNB’s new customers
• Efficient and faster way to complete Group Supply Application forms
• Immediate online payment for connection charges, security deposit and stamp duty

Start apply via myTNB Self Service Portal.

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system. 

2) Application at TNB Kedai Tenaga nearest to your premise

Depending on the supply application type, customers or their appointed contractor may submit the electricity supply application to the nearest Kedai Tenaga.

• Download Electricity Application Form (Malay or English)

Required Documents

REQUIRED DOCUMENTS BY APPLICANT

UNDER PERSONAL NAME

COMPANY / SOLE PROPRIETORSHIP / ENTERPRISE / PARTNERSHIP / SOCIETY

GOVERNMENT BODY / AGENCIES

Completed & Signed Application Form (Malay or English)

✓

✓

✓

Copy of Applicant’s Identification Document

✓

IC Copy of Authorized Person / Representative

IC Copy of Authorized Person / Representative (Optional)

Identification Card (IC) or Army ID or Police ID or passport ONLY

Note:

Copy of ID must be:

• presented both sides
• crossed at the top left corner of the image with "For TNB Purpose Only" or "Untuk Kegunaan TNB Sahaja".

Letter of Authorization with Company/ Society/ Agencies Letterhead

Letter of Authorization with Government Letterhead

Letter of Authorization signed by the company's management/government high rank officer containing:

• authorized person name to sign application form;
• authorized person's IC number;
• telephone number;
• premises address

Copy of Registration Certificate

-

✓

-

Company:
Application for Registration For A Company (Section 14) and Notice of Registration (Section 15);
or Company (Form 9)
or Certificate of Incorporation On Change of Name of Company (Form 13) and Company Director (Form 49);

Business:
or Certificate of Registration The Registration of Business Act 1956  (Form D) and Latest Business Profile Search by SSM;

Legal firm:
or Letter of No Objection from Bar Council or any equivalent acknowledgement document from Bar Council;

or Joint Management Body Certificate;
or Management Corporate Certification;
or Association Registration Certificate;
or any other form of official registration document of the organization (for examples, Mosques and Private Islamic School are registered under The State Islamic Department, or Cooperatives are registered Cooperative Commission of Malaysia)

Proof of ownership (owner):

i. Land Title/ Latest Land Title Search/Strata Title; or
ii. Duly stamped Sales & Purchase Agreement containing below pages:

• Agreement between Seller & Purchaser;
• Full premises address;
• Signature of both parties; or

iii. Proclamation of Sale (Complete pages)

In the absence of any of these 3 documents, applicant must make an application as non-owner/occupier.

Proof of occupancy (non-owner/occupier):

i. Valid period & duly stamped Tenancy Agreement containing below pages;

• Agreement between Owner & Tenant; 
• Full premises Address ; 
• Signature of both parties

In the absence of the above documents, Akuan Pengesahan Permastautinan (eg. by Ketua Kampung/ Penghulu/ MPKK) is required to be submitted together with any relevant document that indicates the applicant’s occupancy of the premises such as:

i. utility bills or invoices like Indah Water Konsortium (IWK); or
ii. telephone bills (landline only); or
iii. quit rent and/or assessment; or
iv. any official correspondences under the applicant’s name.

Required Documents by the Appointed Electrical Contractor

Form G - Supervision and completion certificate

Form H - Test Certificate

✓

Self-Estimation Form of Consumer Connection Charges & Deposit

Metering Schematic (for Maximum Demand >100A)

✓

Location Map (e.g Google Map)

Premise Picture (inclusive of premise, meter panel location and D hook if related)

Picture of the nearest power supply with respect to premise

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Close an Account

If you wish to close an account registered under your name, or on behalf of a deceased next-of-kin, this section will provide you with the details.

Customers vacating their premise indefinitely such as moving after selling their premise should close their electricity account. When customers close their electricity account, their premise electricity supply will be cut off and depending on cases, their electric meter will be removed. Until they do so they are still liable for the electricity consumption and payment for that account.

Application Process for Close of Account

Fill Up Form

• Customers submit the Closure of Account form together with the required documents.  

Pay Outstanding Electricity Charges

• Customers must pay off their outstanding electricity charges based on current bill.
• Customers may do so at our Kedai Tenaga or any TNB authorised payment channels or TNB Payment Gateway.   

Final Meter Reading

• TNB personnel take final meter reading and cut-off electricity supply
• Premise must be accessible for this purpose
• Final meter reading determines the final charges up to the account closing day.         

Get Refund

• Basic refund calculation: Refund = Security Deposit - Final Charge
• TNB will reimburse the security deposit by crediting to your bank account, by cheque (posted) or transfer to customer’s other active TNB Electricity Account after deducting any outstanding amounts (if any).         

TNB will refund the deposit if any, within one (1) month.

Where to apply for Close an Account?

1) Application On-Line

Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.

• Download Closure of Account Form

3) Application by Post

Customers can write in officially and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.

Required Documents

1. Signed Application Form
2. IC Copy or Passport        

Sole Proprietorship / Enterprise / Partnership / Society / Government Body / Agencies / Legal Firm

1. Signed Application Form
2. Letter of Authorization with Official Letterhead
3. IC Copy of Authorized Person (Representative)

1. Signed Application Form
2. Letter of Authorization with Official Letterhead
3. IC Copy of Authorized Person (Representative)
4. Form 13 : Certificate of Incorporation on Change of Name of Company (if necessary) 

1. Application Form signed by next-of-kin
2. Death certificate of the deceased
3. Completed Indemnity Bond form with LHDN stamping    

*If the registered owner is deceased, a next-of-kin may close the account and claim the deposit, but is required to produce the above mentioned documents. The Indemnity Bond Form can be obtained from any Kedai Tenaga or download here.

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Change of Tenancy

Moving house? This section tells you how to change the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.

Change of Tenancy (COT) 

Application by a customer who moves into existing residential premises with ready electricity supply

Target Customers: 

• Customer who has bought a house from previous owner
• Tenant who wants to register the rented property to be under his/her own name (previously under landlord’s name)
• Any customers who wish to register the premise under his/her own name for valid reason

Where to apply for Change of Tenancy? 

1) Application On-line

Customer may apply for change of tenancy by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

• The move-in customer completes the Domestic Supply Application Form and Declaration Form (Owner or Occupier), and brings it to the Kedai Tenaga (Customer Service Centre). MyKad or Identification Document must be brought along as a proof of identity. Make payment for Processing fee (RM3 for LV, RM80 for MV/HV), Stamp Duty (RM10) and Security Deposit (depends on the premise category).
• The existing customer (the move-out customer) shall be contacted by TNB  to confirm his/her agreement to close his/her electricity account.
• TNB shall inform the move-in customer once the COT process is successful.

*Application Form and Declaration Form can be obtained at any Kedai Tenaga or be downloaded here:

• Electricity Supply Application Form – Malay/English Version
• Declaration Form (Owner) – Malay/English Version
• Declaration Form (Occupier) – Malay/English Version

For clarification and information on tenant-landlord matters regarding electricity supply / change of tenancy, please click here.

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Upgrade or Downgrade Your Electricity Supply

Learn about the difference between single- and three-phase supply, and when is a good time to upgrade.

Single-phase vs. Three-phase Supply

Generally, you should change to a 3-phase supply if you have three (3) or more air-conditioners in your home. Upgrading to a 3-phase supply will increase stability and reliability of electricity supply to your premises.
A single-phase meter measures usage from a 230 volt supply through two (2) wires, while a 3-phase meter measures usage from a 415 volt supply through four (4) wires.
You are advised to change from a single-phase supply to a 3-phase supply when your household electricity load exceeds 10kW (or 50A).

How to apply for Upgrade or Downgrade Supply Application?

Just login to www.mytnb.com.my to submit your request online. You would will be required select the preferred contractor and to clear outstanding payment (if any) online. This service is applicable to:

• Individual (Residential Category) Customers
• TNB Registered Electrical Contractors

Note: Online application is only applicable for maximum demand of 60kW (or 100A) only. For Large Power Consumers (LPC), application must be made through Kedai Tenaga.

Benefits of Upgrade/Downgrade Supply Application Online

• Faster application
• Online Electrical Contractor selection and appointment
• Real-time supply application status updates
• Check amount of Connection Charges and Supply Deposit
• Immediate online payment for connection charges, security deposit and stamp duty

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system.

What is the application process for Upgrade/Downgrade Supply Application through online?

Online Application

• Visit  www.mytnb.com.my for online application

Appoint Contractor

• Appoint Electrical Contractor from the Energy Commission Electrical Contractor list.
• The appointed Electrical Contractor shall submit the electricity application form (Malay or English) together with the required documents to TNB

Fill Up Form

• Customer fills the electricity online application form, signs the digital electricity supply contract (electricity application form) with TNB

Pay Essential Charges

• TNB comes up with the connection charges relevant with the electricity connection
• Customer pays the connection charges and RM10 stamp duty online or at Kedai Tenaga

Get Electricity Supply

• Customer pays the electricity deposit
• TNB installs meter and connects supply

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity. To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

Required Documents

REQUIRED DOCUMENTS BY APPLICANT

UNDER PERSONAL NAME

COMPANY / SOLE PROPRIETORSHIP / ENTERPRISE / PARTNERSHIP / SOCIETY

GOVERNMENT BODY / AGENCIES

Completed & Signed Application Form

✓

✓

✓

Copy of Applicant’s Identification Document

✓

-

IC Copy of Authorized Person / Representative

IC Copy of Authorized Person / Representative (Optional)

Letter of Authorization with Company Letterhead

Letter of Authorization with Government / Agency Letterhead

Copy of Registration Certificate

-

✓

-

REQUIRED DOCUMENTS BY THE APPOINTED ELECTRICAL CONTRACTOR

Form G - Supervision and completion certificate

Form H - Test Certificate

✓

Metering Schematic (for Maximum Demand >100A)

✓

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Deposit

Find out how much you need to pay for electricity deposit, and how it may increase or decrease over time.

Deposit

The government has passed the Electricity Supply Act whereby TNB is allowed to collect a deposit of two (2) months of the customer’s electricity usage. This amount is calculated based on an average of six (6) months

Deposit Amount for New Accounts

The deposit amounts vary based on the number of electrical installations in the home and the two (2) month estimated. Deposits for new accounts are calculated as shown below:

Payment Method

• For deposits less than RM2,000.00, you are required to pay in cash.
• For deposits more than RM2,000.00, a bank guarantee is preferred.

Reduction in Deposit Amount

If the average of two (2) months bill is less than the amount of deposit paid, TNB will refund the excess deposit upon customer’s request. For example:

Increase in Deposit Amount

• If the average of two (2) months average is more than the amount of deposit paid, customers are required to pay the additional deposit.
• Customers will be given a grace period to pay the additional deposit.
• Payment can be made at TNB’s Pusat Khidmat Pelanggan or any of the one-stop collection agencies, e.g. Pos Malaysia.

Security Deposit Refund

• The security deposit will be refunded if the customer terminates or transfers the account.
• The customer can apply for closure of account by filling up an application form at Kedai Tenaga nearby or via online at www.mytnb.com.my at Self Service Portal (SSP)
• TNB will reimburse the security deposit by crediting to your bank account, by cheque (posted) or transfer to customer’s other active TNB Electricity Account after deducting any outstanding amounts (if any).

Interest on Security Deposit Paid

Commencing January 1, 2017, the annual cash deposit rebates for all TNB's customers will be implemented by cumulating the amount of the deposit rebates (2.5% per annum of the cash deposit amount).

This year's implementation practice is different compared to the previous years, which will see the rebate amount credited into the users' existing security deposit in the month of January every year.

For Example:

Total Cash Security Deposit as of 31 December 2016: RM1, 000
Annual Rebates Received: RM1,000 X 2.5% = RM25.00
New Total Security Deposit as at 1st January 2017 :RM1,000 + RM25.00 = RM1,025

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OTHER SERVICES

Need meter relocation? Pole relocation or other services? This section provides you with the form to submit your request for the services.

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