Facebook Messenger notification but no message iPhone

Have you checked the ‘mark all read’ option and still its there? Have you tried to log in and out from your messenger several times and still somehow its there? Have you cleared the data and cache of your application from your smartphone but the problem persists?

If yes, then keep reading this post I have explained how you can get rid of that irritating notification dot from your messenger.

Sometimes Facebook messenger app shows you that you have received a message but when you check it you see no new messages.

Then you try to search for that message by scrolling through your chats and then also you are not able to find that unread message due to which the notification is showing.

Don’t worry your smartphone is not bugged with a virus or something. It is just a small problem in Facebook’s messenger app and sometimes it also happens when you access Facebook from a browser on your PC or laptop.

That red coloured notification is actually irritating when you have a lot of work and you receive important messages via Facebook. It distracts you from your work again and again and doesn’t go off even after checking it.

In this post, I am going to tell you how to get rid of that irritating notification dot from the Facebook messenger.

So, firstly before removing that notification sign we need to know why is that showing up in the first place.

Maybe you have some unread messages. No, not in your Inbox but in your ‘message requests’ or in ‘others’ inbox.

Check you ‘message requests’

• Open your Facebook account in a web browser and click on the messenger icon.
• Check you ‘message requests’ by clicking on message requests button.
• Open your messenger app and click on the ‘People’ option as shown below.

Okay so now you have checked in your others inbox and also in message request and there is no unread message in there and still your Facebook messenger shows that notification sign telling you that you have a new message.

No problem I have a solution for that too.

What you can do now is that

• Go to your messenger app or open your inbox in a browser.
• Click on a recent message and click on ‘mark as unread’ as shown in the picture below.
• Now log out from your Facebook account or close your Facebook messenger app.
• Log in again and check the message you just marked as unread.

And as soon as you check that unread message the notification dot appearing should go away on its own. This trick has helped a lot of Facebook users get rid of that notification dot.

If the notification still persists and you want to really get rid of it you can ‘Report a Problem’ with Facebook’s support staff and they will help you in any possible way to remove that irritating notification icon appearing on your mobile or browser.

So this may be a bug with Facebook Messenger itself... but it's only been happening since the latest update of IOS14.3. (Yes, I just did the 14.4 update and it's still happening), and actually for the past 2-3 of days only.

I have my notifications turned ON (and yes, I want them on) for certain apps.

Facebook Messenger keeps showing the red dot that I have unread messages... but I don't.

Yes I've gone through EVERY message to ensure.

YES I've deleted all message requests and spam.

Yes, I shut my phone completely off, gave it 5 minutes, then restarted.

Yes, I even turned off notifications for messenger... left it for a few minutes, turned it back on. (yes, I rebooted after).

No matter what happens, it is still showing that there is an unread message.... when there isn't.

How do I clear this?? No other app has issues, but I need my notifications on because I have a couple of business conversations that I need there, but I don't want to waste time thinking there's a message when there isn't (or miss an important one when there is).

(Yes, there's a group chat also - but I told it to mute and not show me notifications... unless that's the culprit? But even when I've gone in and read all... the message notification overall still shows even if there's nothing new).

This is ONLY happening with facebook messenger. The facebook app itself has the notifications working properly... so wasn't sure if this was something related to the most recent IOS update, or what.

Thoughts? Any other trouble shooting ideas?

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iPhone 11

Posted on Feb 7, 2021 1:26 PM

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Feb 9, 2021 2:19 PM in response to alj-can

Hi there alj-can,

Thanks for using the Apple Support Communities. We understand you're having issues with Facebook Messenger showing that you have a notification but when you open the app there are no new messages or notifications. We'd be happy to provide you with some additional steps that may help.

To get started, you've done a great job with troubleshooting this issue yourself. Going forward, let's give any additional step listed in the following resource a try: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

While we understand you're not having issues with the app quitting or not responding, these steps can help with other issues you experience as well.

If you continue to run into issues after going through those steps, and because the issue is only occurring in this particular app, we'd recommend reaching out to Facebook's support for additional help. For help with reaching out to Facebook, check out this link here: Facebook Help Center

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