Control chart is a process monitoring tool

Total Quality Management – Objective Questions with Answers – Set 4

1- Control chart is

1. Process monitoring tool
2. Process control tool
3. Process planning tool

The Correct Answer is

1. i only
2. i & ii
3. i, ii & iii
4. None of the above

(Ans:b)

 2-The main business process objective(s) are

1. Customer service
2. Profit & loss
3. Employee satisfaction

  The Correct Answer is

1. i only
2. i & ii
3. i, ii & iii
4. None of the above

(Ans:b)

3-Common elements of winners are

1. Senior management was actively involved
2. Control of overall process
3. Focus on customer

  The Correct Answer is

1. i only
2. i & ii
3. i, ii & iii
4. None of the above

(Ans:c)

4-TQM focuses on

1. Supplier
2. Employee
3. Customer

  The Correct Answer is

1. i only
2. ii & iii
3. i, ii & iii
4. None of the above

(Ans:b)

5-The customer requirement to be reviewed

1. Before supply of product
2. After supply of product
3. Before commitment of supply of product

  The Correct Answer is

1. i & ii
2. i & iii
3. ii & iii
4. None of the above

(Ans:b)

6-Current quality concept is

1. Increase in production
2. Continual improvement
3. Prevention of defect

    The Correct Answer is

1. i & ii
2. i & iii
3. ii & iii
4. None of the above

(Ans: c)

7-Continual improvement is in

1. Environmental objective
2. Audit Result
3. Corrective action

  The Correct Answer is

1. i & ii
2. i & iii
3. i, ii & iii
4. None of the above

(Ans:c)

8-Benefit(s) of model based improvement is (are)

1. Establish common language
2. Models are comprehensive

  The Correct Answer is

1. i only
2. ii only
3. i & ii
4. None of the above

(Ans:c)

9-Employee should be involved in

1. Decision making
2. Participation
3. Union

  The Correct Answer is

1. i & ii
2. i & iii
3. i, ii & iii
4. None of the above

(Ans: a)

10-In ISO the focus is on

1. Enhancing customer satisfaction
2. Satisfying customer
3. Delighting customer

  The Correct Answer is

1. i & ii
2. i & iii
3. i, ii & iii
4. None of the above

(Ans: b)

11-While recruiting person he should

1. Competent to perform job
2. Trained to perform specified job
3. Able to perform the activity

The Correct Answer is

1. i only
2. i & ii
3. i, ii & iii
4. None of the above

(Ans:b)

12-Process evaluation is to identify

1. Validation of product
2. Potential failure prevention
3. Correctness of product

  The Correct Answer is

1. i only
2. i & ii
3. ii & iii
4. None of the above

(Ans:c)